Staff Help Desk
Get IT Support
The BISD Help Desk uses Incident IQ (IIQ) for staff technology support. Submit a ticket in IIQ, or browse the knowledgebase for quick answers and how-to guides.
Submit a Ticket →Knowledgebase & How-To’s →
Before You Submit
Service Status
Check here for known outages or system issues. If a problem is already listed, there’s no need to submit a ticket.
Three Ways to Get Help
Submit a ticket in Incident IQ
Go to Incident IQ, select Sign in with Google SSO, and enter your BISD email and password if prompted.
Email the Help Desk
Send an email to helpdesk@bisd303.org from your BISD email account to create a ticket automatically.
Call if you can’t log in
If you can’t access Incident IQ or your BISD email, call the Help Desk at 206-780-1668 (ext. 1668 from a BISD desk phone).
Locked out or need a password reset? If you can’t get into your BISD email, call the Help Desk at 206-780-1668.
New to IIQ? The IIQ Onboarding Guide walks you through submitting and tracking tickets.